موف واش | Moov Wash

Terms and Conditions

Please read these Terms and Conditions carefully. By using Moov Wash services, you agree to comply with the following Terms and Conditions:

1. Service Definition

Moov Wash is a mobile car washing service provided by employees using motorcycles equipped with the necessary equipment. The service is performed at the location specified by the customer in advance (home, workplace, public parking areas, etc.).

We focus on quick and light exterior and interior car cleaning, with the possibility of providing additional services based on available capabilities.

2. Booking and Payment

  • Bookings can be made through the application, phone, or official website.
  • The customer must provide an accurate location to avoid any delays in service delivery.
  • Payment is accepted through electronic payment methods only (Mada, Apple Pay, bank transfer, and others).
  • In case the customer is unavailable or the location cannot be accessed, cancellation fees may apply.

3. Location and Parking

  • The location must be safe and suitable for motorcycle parking and service execution.
  • If a suitable space is unavailable or access is denied by site security, the booking will be considered cancelled and fees may apply.
  • Customers are encouraged to provide an accurate location through the application or WhatsApp to facilitate access.

4. Delays and Cancellations

  • Delays may occur due to circumstances beyond our control, such as traffic congestion, weather conditions, or technical issues. Customers will be notified in such cases.
  • Customers may cancel their booking at least two hours before the scheduled service time without any charges.
  • If the customer is delayed for more than 15 minutes without prior coordination, we reserve the right to cancel the order and apply cancellation fees.

5. Liability

  • Moov Wash is not responsible for any existing damages or defects in the vehicle before the service.
  • We are not responsible for paint damage or any part of the vehicle that was previously affected by external factors.
  • We are not responsible for any lost personal belongings inside the vehicle. Customers are advised to remove all belongings before the service begins.
  • If direct damage caused by an employee during the service is proven, a complaint may be submitted within 24 hours from the service time and will be reviewed according to the approved procedures.

6. Safety and Environment

  • We use safe and environmentally friendly cleaning products whenever possible.
  • Services cannot be provided at locations that violate municipal regulations or local laws.
  • The team is required to wear the official uniform and maintain respectful and professional behavior at all times.

7. Privacy

  • We are committed to protecting the privacy of customer information and location details.
  • Vehicles will not be photographed or any images published without prior customer approval.
  • All data is kept strictly confidential and will not be shared with any external party.

8. Terms Modification

We reserve the right to modify these Terms and Conditions at any time. Updates will be published through the application or official website. Continued use of the service after any changes constitutes acceptance of the updated Terms and Conditions.

9. Support and Contact

For inquiries, feedback, or complaints, you can contact us through:

Mobile / WhatsApp: 0550268400

Email: moovwash.1@gmail.com

By using Moov Wash services, you acknowledge your acceptance of all the Terms and Conditions stated above.

Thank you for trusting us.